Friday, April 10, 2009

the Right reaction to being Wrong

We've all made mistakes.  goofed up.  dropped the ball.

The real difference is what happens next.

Some people make excuses, blame others, become argumentative, and fall back on "company policy".

These people are short-sighted, and are usually underachievers.

Other people readily admit their mistakes and jump through hoops to fix the error.  They might even offer to share in the blame, even though both parties know full well whose fault it was, and shift the attention to finding a solution rather than dwelling on the problem.

These are your overachievers, and are usually found at the top of the ladder.

I try to be in the 2nd group.  After all, it doesn't matter who made a mistake, since we can't go back in time and do it differently.  All we can do is fix it, and learn from it.

I recently had a laptop computer repaired by the manufacturer, who shipped it back to me.  A MAJOR shipping company has taken 11 days (and counting) to get the package the 300 miles from the computer company to my door.

I call them everyday to see if they have my address on file and whether or not my computer might make it back to me.  (Tuesday, for example, it was in Peoria, ILLINOIS!)  Not one person at the shipping company has gone out of their way to fix the problem and expedite a delivery.  Instead, each person tells me the person I spoke with yesterday must not have known what he was talking about, before rambling on about who's responsible for what, and company policy, and then telling me they'll forward a message to the distribution center.  (which never seems to generate a phone call back to me, or a package delivered to me.)

In the end, a shipment got messed up.  Not a big deal, considering they ship millions of packages.  But how they've handled it speaks volumes, to the point where I'll never use that company again for packages I ship.

Your fed up with excuses and excuse-makers Realtor,

Chris Butterworth