Friday morning last week I pulled out of the garage, and the garage door wouldn't close. I was heading to an appointment, so I didn't have time to play with it - I simply disengaged the electric motor and closed it manually. When I returned home after lunch, I spent an hour goofing around with it - I was able to diagnose what was happening (or not happening), but I couldn't fix it.
I went inside and googled 'Phoenix garage door repair'. I skipped over the paid results at the top of the page & looked at the two results which had reviews written about them.
The first company had about a dozen reviews; I gave them a call. No one answered so I left a voicemail. As of Monday morning I still haven't heard back from them.
The second company was Smokey's Garage Door. They had a couple of reviews, both of which were positive, so I called. And I have to say I was delighted with the results.
Kevin Pettiette is the owner. His father started the company here in Phoenix over 30 years ago. I called at about 2:30 on Friday afternoon (of a Holiday weekend) - Kevin said that since he lived not too far from me he could stop by on his way home from his last appointment. Sure enough, he was knocking on my door at 5:30 that evening.
Kevin was friendly, knowledgeable, and professional. He quickly diagnosed what was wrong with my door, and gave me a couple different options for fixing it, carefully explaining the difference in price and consequences for each. Based on his opinion, I went with the least expensive option, which should hold me over for a couple/few years.
For the price of a $70 service call (no extra charge for working late), Kevin then gave my garage door a complete tune-up, including finding and fixing a kinked wire behind the wall in the electronic sensor. He was also patient with my barrage of questions, and was happy to teach me things to look for & things I could do myself in the future without him having to come back out. In addition, he offered to walk me through any future problems over the phone - there won't be any charge if we're able to solve it that way. And finally, he touched up my 2nd bay's garage door to open & close more quietly.
If you ever need help with your garage door, do yourself a favor and call Kevin at Smokey's Garage Door. (602) 978-7606, or www.smokeysgaragedoor.com (updated 02/14).
Your happier when his garage door works right Realtor,